Sheldon Grange operates within the guidelines set out by the UK Data Protection Act (1998) and the new General Data Protection Regulation (GDPR) legislation enforced from 25th May 2018.
Personal information means any information that may be used to identify you, such as, your name, title, phone number, shoe size, email address, or mailing address. In general, you can browse our web site without giving us any personal information. We use several products to analyse traffic to this web site in order to understand our visitors' needs and to continually improve our site for them. We collect only anonymous, aggregate statistics. For example, we do not tie a specific visit to a specific IP address.
Sheldon Grange respects the privacy of its clients and prospective guests. No client information will be disclosed to third parties, unless you confirm that would like us to provide a bespoke package of services during your stay in which case we will be required to pass your contact details to relevant services/suppliers. We will make you aware of this beforehand.
Sometimes we may require a guest list ahead of the stay this will depend on the type of event/stay you are hosting. This will only consist of first name and age and is used to validate the type of enquiry (family group etc) and configure bedroom layouts.
We will retain contact information for a period of 6 years, this is so we can ensure a great service from understanding any previous enquiry/bookings.
As part of the registration process for our email list, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.
If you're aged 13 or under, you need to get permission to register on our site from your parents or guardian.
You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer Danielle Walker.
As part of the booking process, we collect your name, address, email, telephone number, payment details. This is important to process payment and to secure your booking. Your data is not shared with anyone other than our secure payment service and is kept securely
HMRC states that we must keep financial records for 6 years from the end of the last company financial year they relate to.
If you’re lucky enough to stay with us or visit our fantastic venue and you want to take advantage of the superfast fibreoptic broadband, then you need to be aware that we might collect data about your device (just what you’re using), the volume of data which you use, the websites and applications which you access; and your usage by access time and frequency. Don’t worry, we can’t spy on you, we just want to make sure we can give our guests the best possible wifi service we can.
Thanks for reading all the way to the end. Now you can go and get on with your life.
It’s your information, and as you are important to us, we promise to treat any information we hold with respect, keep it secure and as we’ve already mentioned, not let anyone else get their hands on it.
The Data Protection Act 1998, including the right to see the personal information held about you and you may ask us to make any necessary changes to ensure it is accurate and up to date. If, where applicable, you would like a copy of the personal information we hold about you. If this is the case, get in touch.